Frequently Asked Questions

ASQ Consultancy supplies refurbished and new medical equipment to hospitals across Pakistan and 20+ export markets. We source equipment from US, UK, and EU disposition channels, refurbish it through an eight-step process to OEM specifications, and provide installation, training, and service contracts to keep equipment operational.

Every unit passes through eight steps: procurement and inspection, cleaning and decontamination, functional testing, repair and parts replacement, calibration to OEM specification, cosmetic restoration, re-test under load, and documentation with final QA sign-off. Each unit ships with a refurbishment record, calibration certificate, and electrical safety test results.

When refurbished correctly — with new wear parts, OEM-spec calibration, and electrical safety verification — refurbished equipment performs identically to new for the duration of its service life. The clinical-quality difference is minimal; the cost difference is typically 40–60%.

Standard warranty is six to twelve months covering parts and labor for component failure under normal use. Specific terms depend on equipment category and the project. Service contracts are available for ongoing coverage beyond the warranty period.

Pricing is quote-based. Cost depends on condition grade, accessories, warranty terms, delivery location, and whether installation and training are bundled. Send us your requirements through the inquiry form and we'll respond within 24 hours.

Yes. We produce DRAP-aware import documentation. End-to-end logistics — port clearance, customs documentation, in-country delivery — can be handled or coordinated through our partner network.

We supply 20+ export markets including the UAE, Saudi Arabia, Iraq, Bangladesh, Sri Lanka, Kenya, Nigeria, Tanzania, and others. Each market has its own regulatory framework (SFDA, MOHAP, NAFDAC, TMDA, NMRA, etc.). We work with locally-licensed importer partners in each market to ensure compliant delivery.

Often, yes. The catalog represents active inventory at a point in time. Our sourcing channels handle a much wider range. Send a sourcing inquiry with brand, model, and timeline — we'll check regional availability and respond.

Yes. Installation is performed by manufacturer-trained engineers per OEM protocol. Pre-installation site surveys, utility verification, calibration, and electrical safety testing are included. Documented acceptance testing is delivered with the installed unit.

Yes. Operator training is delivered on-site at the time of installation, using your facility's actual equipment. Sessions cover operation, safety protocols, basic troubleshooting, cleaning, and reprocessing. Advanced biomedical training is available separately.

Within warranty: we cover parts and labor for component failure, with response times defined in your purchase agreement. Outside warranty: service contracts provide preventive maintenance, priority response, and parts coverage. Break-fix service is also available without a contract.

All inquiries are routed through the form on this site. We respond within 24 hours, Monday through Saturday. The form is the most reliable way to reach our team — every inquiry gets logged, assigned, and tracked through to response.